"This is not the normal culture of a business that runs a public service; it is not even the culture of state-owned service providers these days. Fullers' behaviour last Saturday night was a throw-back to the days when so-called public servants would close the counter on a queue of customers if the clock struck closing time."Indeed, and even writing letters to Fullers results in patronising and nonsensical replies, but which you're not allowed to make public!
February 09, 2007
Stranded on an island (update 1)
The Herald ran an editorial on the issue: