Another Waiheke Bus Company foul-up

Dear Sir,
Saturday's bus to the 8:00am ferry sailing arrived at Matiatia just in time at 8:10am to see the ferry disappear over the horizon. The bus driver took an inordinate amount of time to complete the route with the result that half a dozen people were late for work that morning. No apologies, no explanation, hell, not even a free coffee while we had to wait close to another hour for the next ferry.
Please re-edit your schedule publications to include: "All buses will meet ferries, eventually, but it may not be the one you planned on getting."
Sincerely,